Returns & Exchanges
We want you to love your WWF-Australia Shop purchase, but if you are not completely satisfied, we offer a 30-day return policy for most items. All proceeds support our vital conservation work, so we appreciate your support in ensuring items are returned in original, sellable condition.
Initiate Your Return
Contact our supporter care team via email with your order number and reason for return to receive a Return Authorization.
Pack Your Items
Securely pack the products in their original packaging, ensuring all tags are attached and the items are unused.
Ship the Package
Affix the provided return label or address the package to our warehouse, and drop it off at any Australia Post location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing